Professional Experience

Peer Navigator · Birmingham City University

Sep 2024 – May 2025
  • Provided peer support and guidance to help students navigate academic and social systems.
  • Collaborated with staff and fellow navigators; applied problem solving and active listening to address student concerns.
  • Strengthened teamwork, communication, and facilitation skills in a fast-moving environment.

Sales Assistant · Primark

Jun 2023 – Present
  • Delivered excellent customer service while processing in-store and online orders.
  • Maintained safety and accuracy standards; collaborated closely with customers and colleagues.
  • Built resilience and time-management skills under pressure and during peak periods.

Team Member · Papa John’s

Nov 2022 – Jul 2023
  • Maintained a clean, organised workspace to support productivity and quality.
  • Managed multiple tasks effectively in a fast-paced setting.

Certifications

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